shipping policy

Purchased products will be delivered to the indicated address via courier service. If you are not at home, the courier will contact you to arrange a new delivery time or offer a pickup location.

OTSO is not responsible for any delays beyond the initially estimated delivery time due to circumstances beyond its control.

 

Free Shipping

  • Andorra: No minimum amount
  • Mainland Spain: On purchases over €50
  • Balearic Islands: On purchases over €70
  • Canary Islands, Ceuta, Melilla: On purchases over €80
  • Portugal (18 of 20 regions): On purchases over €80
  • Belgium, Czech Republic, France, Germany, Italy (General), Luxembourg, Netherlands, Poland: On purchases over €140
  • Italy (Sardinia): On purchases over €200
  • Austria, Bulgaria, Croatia, Denmark, Estonia, Finland, Gibraltar, Greece, Hungary, Ireland, Latvia, Liechtenstein, Lithuania, Romania, San Marino, Slovakia, Slovenia, Sweden: On purchases over €140
  • Cyprus, Malta, Azores, Madeira: On purchases over €150
  • Turkey: On purchases over €150
  • Canada, Chile, Iceland, Norway: On purchases over €175
  • Brunei, Philippines, Hong Kong, Malaysia, Singapore: On purchases over €250
  • Rest of the World (India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Mongolia, Oman, Pakistan, Thailand, Taiwan, Egypt, Libya, Morocco, South Africa, Belize, Costa Rica, El Salvador, Guatemala, Haiti, Honduras, Nicaragua, Dominican Republic, Argentina, Bolivia, Brazil, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela, Australia, New Zealand, Mexico, Aruba, Barbados, Bermuda, Georgia, Guadeloupe, Réunion, Cambodia, Maldives, Vietnam, Cape Verde, Kenya, Lesotho, Mauritius, Tunisia, Cayman Islands, Jamaica, Martinique, Cook Islands, New Caledonia, Armenia, South Korea, United Arab Emirates): On purchases over €250

 

Fees if minimum amount is not reached

  • Mainland Spain: €4.50 (Standard Post), €6.50
  • Balearic Islands: €5.90 (Standard Post), €8.50
  • Canary Islands, Ceuta, Melilla: €15.00
  • Portugal (18 of 20 regions): €7.00
  • Belgium, Czech Republic, France, Germany, Italy, Luxembourg, Netherlands, Poland: €12.00
  • Austria, Bulgaria, Croatia, Denmark, Estonia, Finland, Gibraltar, Greece, Hungary, Ireland, Latvia, Liechtenstein, Lithuania, Romania, San Marino, Slovakia, Slovenia, Sweden: €16.00
  • Albania, Belarus, Bosnia and Herzegovina, Faroe Islands, Kosovo, Moldova, Montenegro, North Macedonia, Serbia, Ukraine, Russia: €20.00
  • Iceland: €35.00
  • Canada, Chile, Brunei, Hong Kong, Philippines, Malaysia, Singapore, Turkey, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Mongolia, Oman, Pakistan, Thailand, Taiwan, Egypt, Libya, Morocco, South Africa, Belize, Costa Rica, El Salvador, Guatemala, Haiti, Honduras, Nicaragua, Dominican Republic, Argentina, Bolivia, Brazil, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela, Australia, New Zealand, Mexico, Aruba, Barbados, Bermuda, Georgia, Guadeloupe, Réunion, Cambodia, Maldives, Vietnam, Cape Verde, Kenya, Lesotho, Mauritius, Tunisia, Cayman Islands, Jamaica, Martinique, Cook Islands, New Caledonia, Armenia, South Korea, United Arab Emirates: €50.00
  • Rest of the world (not mentioned): €50.00

 

United Kingdom

Shipping

  • Orders under €100: shipping cost €20
  • Orders over €100: free shipping

Import taxes and duties

OTSO covers import duties on UK orders over €150. No unexpected additional charges upon receiving the order.

United States

Shipping

  • Orders under €250: shipping cost €50.
  • Orders over €250: free shipping.

Import taxes and duties

OTSO covers the following on US orders:

  • Orders over €250: shipping and import taxes included.
  • Orders over €500: shipping, import taxes, and duties included. This means no unexpected customs costs at checkout or upon delivery.


Order Processing

Orders are shipped daily before 1:00 p.m. (CET).

Domestic shipping takes between 24 and 48 hours, plus preparation time. Preparation time may vary depending on demand.

We currently work with Correos, DHL, and UPS. You can request shipping with your preferred carrier by contacting us.

If you want to check international shipping rates or times, contact us.